Using Templates as "canned responses"
Is it possible to send an unprompted email, or reply to an email, using templates as "canned responses" in acumatica?
The only way we have found to insert a notification template is while responding to a lead submission. Everywhere else, it will only allow the insertion of "kb articles" into new emails. Is there a way to make templates available as a source when creating or replying to an email? The option only seems to work if the email activity screen is a popup.
You might want to repost this Discussion Topic in the Everything Else forum on the new official Acumatica Community website:
Here on AUGForums.com, most of the forums will now focus on reporting, with the exception of general topics in the Everything Else (click here) forum and the AUGForums.com Real Talk Podcast (click here) where we'll continue to focus on real Acumatica customer stories (click here if you'd like to participate).
For more info about how AUGForums.com compares to the new official Acumatica Community, checkout this post: