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We are receiving this error on a shipment.
The order is being partially shipped.
It will not allow the shipment to be deleted or confirmed.
Any ideas?
I've logged a high priority with Acumatica but am awaiting a response.
Thank you.
Wendy
Never seen this before. Was Acumatica able to fix it?
Yes and here's their response.
I fixed data corruption in the order.
If the issue will appear again, I think you need to turn the field level audit on these screens. This can help to find out the root cause.
Thank you!
We actually have field level audits turned on for most of our major input screens. It definitely helps understand what is an issue with Acumatica/customization and what is user error. It is amazing how many times a user's recollection of events is corrected by looking at the audit history.
I am also been getting this Error message "SO Error: Shipment counters are corrupted." We haven't processed any of the shipment yet.
What was the recommended answer?
Acumatica fixes this in the database directly. Scripts are not available for the general public.
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