SO Error: Shipment counters are corrupted
We are receiving this error on a shipment.
The order is being partially shipped.
It will not allow the shipment to be deleted or confirmed.
I've logged a high priority with Acumatica but am awaiting a response.
Never seen this before. Was Acumatica able to fix it?
Yes and here's their response.
I fixed data corruption in the order.
If the issue will appear again, I think you need to turn the field level audit on these screens. This can help to find out the root cause.
I am also been getting this Error message "SO Error: Shipment counters are corrupted." We haven't processed any of the shipment yet.
What was the recommended answer?