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SO Error: Shipment ...
 
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SO Error: Shipment counters are corrupted  

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Wendy Pratley
Posts: 3
 Wendy Pratley
November 27, 2019 11:26 am
(@wendy-pratley)
Member
Joined: 3 years ago

We are receiving this error on a shipment.

The order is being partially shipped.

It will not allow the shipment to be deleted or confirmed.

Any ideas?

I've logged a high priority with Acumatica but am awaiting a response.

Thank you.

 

Wendy

daniel liked
5 Replies
Tim Rodman
Posts: 2468
 Tim Rodman     ★★ All-Star ★★
December 14, 2019 6:54 pm
(@timrodman)
Over 200 Posts
Joined: 5 years ago

Never seen this before. Was Acumatica able to fix it?

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Wendy Pratley
Posts: 3
 Wendy Pratley
December 15, 2019 9:06 am
(@wendy-pratley)
Member
Joined: 3 years ago

Yes and here's their response.

I fixed data corruption in the order.

If the issue will appear again, I think you need to turn the field level audit on these screens. This can help to find out the root cause.

Thank you!

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Ryan Brown
 Ryan Brown
(@ryanxbyte)
Joined: 10 months ago

51-100 Posts
Posts: 79
December 16, 2019 5:23 pm
Reply toWendy PratleyWendy Pratley

@wendy-pratley

We actually have field level audits turned on for most of our major input screens.  It definitely helps understand what is an issue with Acumatica/customization and what is user error.  It is amazing how many times a user's recollection of events is corrected by looking at the audit history.

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Tim Rodman liked
daniel
Posts: 89
 daniel
April 30, 2020 5:49 pm
(@daniel)
51-100 Posts
Joined: 10 months ago

I am also been getting this Error message "SO Error: Shipment counters are corrupted." We haven't processed any of the shipment yet.

 

What was the recommended answer?

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Tim Rodman liked
karpenko.yuriy
 karpenko.yuriy
(@karpenko-yuriy)
Joined: 1 week ago

1 Post 🙂
Posts: 1
January 8, 2021 12:30 pm
Reply todanieldaniel

@Daniel,

Acumatica fixes this in the database directly.  Scripts are not available for the general public.

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