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Questions Mass Email images not showing in body of email

 
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Last Post by Tim Rodman 6 years ago
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David Eichner
Posts: 12
 David Eichner
Topic starter
November 26, 2018 7:52 pm
(@david-eichner)
Eminent Member
Joined: 5 years ago

We are trying to utilize the Mass Email feature in Acumatica to send out email that includes images in the body of the email.  However, it keeps turning them into attachments and removing them from the body of the email.  How do we get this to work properly?

Topic Tags
CRM Mass Email images
6 Replies
Carl Brooks
 Carl Brooks
(@kingcarlos)
Joined: 5 years ago

Estimable Member
Posts: 121
November 27, 2018 6:05 am
Reply toDavid EichnerDavid Eichner

Are you using MS Outlook? If yes which version? If not what are you using and What is the image file type being used?

I did a quick test by just inserting a PNG file, nothing more (no fancy HTML coding) and it worked fine but I use GMAIL not MS.

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Tim Rodman
Posts: 3192
 Tim Rodman
Admin
December 5, 2018 12:05 pm
(@timrodman)
Famed Member
Joined: 10 years ago

David,

Are you using the Mass Emails (CR308000) screen and inserting images inline like in the screenshot below?

But when the email lands in your inbox, the images are attached and do not appear inline in the email?

Also, have you looked at this? https://github.com/gmichaud/Velixo-MailTrack

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David Eichner
Posts: 12
 David Eichner
Topic starter
December 5, 2018 12:46 pm
(@david-eichner)
Eminent Member
Joined: 5 years ago

We just tried to save the template without sending.  The mass email screen itself had the same issue.  The only way we were able to get it to work was to put links to image files on our website.

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Tim Rodman
Posts: 3192
 Tim Rodman
Admin
December 5, 2018 1:09 pm
(@timrodman)
Famed Member
Joined: 10 years ago

Weird. It works for me, even with the email generated within Acumatica by clicking the TEST MESSAGE button.

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David Eichner
Posts: 12
 David Eichner
Topic starter
December 5, 2018 1:15 pm
(@david-eichner)
Eminent Member
Joined: 5 years ago

What build are you on?

 

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Tim Rodman
Posts: 3192
 Tim Rodman
Admin
December 5, 2018 1:22 pm
(@timrodman)
Famed Member
Joined: 10 years ago

18.201.0050

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