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I've been looking for a while for a good phone system integration to Acumatica and just noticed this one:
https://www.lightspeedvoice.com
I'd love to know if anyone has tried it.
I've been looking for a while for a good phone system integration to Acumatica and just noticed this one:
https://www.lightspeedvoice.com
I'd love to know if anyone has tried it.
Hey Tim.
I have a client using them after meeting the team at Summit in Vegas. Overall we are very pleased with the phone system as well as the integration to Acumatica. There are a couple of things we would like to see changed such as the hyperlink for the call recording being written to the activities, but the user could delete the link within Acumatica (given permissions of course) if they didn't want this to be easily accessible from Acumatica. The only other comment more so than an issue is you have to use their phone system to integrate. There system, service and price were not an issue, but if you were in a long term contract with a current provider it may be cost prohibitive to switch. Let me know if you need any other details.
I am using 8x8, but IF would consider switching if it integrated into Acumatica. Integration would be very powerful tool.
I did a demo and proof of concept with them and liked what they had. Their integration adds a task about the call and includes the recording if you enable that. They are also very open to taking in feedback and making updates to their solution. We ultimately went another direction because of the need for screen sharing in meetings, but I would recommend light speed. They also have a follow-up tool to handle some CRM tasks. It doesn't yet integrate with Acumatica, but worth taking a look at.
Hi Tim,
I did a CRM integration with Fonality for another ERP system and it worked grt, but with Acumatica I wanted to see if any integration exists, I did notice lightspeed but not sure how seamless they are integrated and also the quality of phone calls and cost, would certainly be interested to evaluate them ...
Besides doing the fireflies.ai integration during hackathon with machine learning and tying that into Acumatica task, now i'm even more interested to see better integration 🙂
Thanks everyone for the feedback.
FYI we did a demon with Lightspeed but they said they cannot support Canadian phone numbers which was a deal breaker for us.