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Questions [Solved] No Email Pops up when sending Sales Order

 
Acumatica Report Designer
Last Post by Tim Rodman 8 years ago
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Posts: 35
 Geremy Partridge
Topic starter
August 1, 2018 12:18 pm
(@geremy-partridge)
Member
Joined: 8 years ago

In our Test companies I can complete a SO and hit the Reports Button and select Print Sales Order, the SO pulls up without issue. When I hit the Send button an email pops up and we can select the template and stuff we want to use. 

In our Going Live on Monday company, when I hit the Reports Button and select Print Sales Order, the SO pulls up without issue. When I hit the Send button the email doesn't pop up. Am I missing a setting someplace in the report or under Order Types? 

I uploaded the report from our test company. The email pops up there. 

 

Thanks.


2 Replies
Posts: 35
 Geremy Partridge
Topic starter
August 1, 2018 3:24 pm
(@geremy-partridge)
Member
Joined: 8 years ago

Nevermind. 

I found that some of my templates weren't there. After I put them back in Acumatica it worked fine. 


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Tim Rodman
Posts: 3204
 Tim Rodman
Admin
August 6, 2018 7:40 am
(@timrodman)
Famed Member
Joined: 11 years ago

Glad you got it working. What's confusing to me about email Templates is that you can have a different email Template at play depending on whether you are using the ACTIONS -> Email Sales Order/Quote option or the SEND button on the report itself. But sounds like you're just on the report itself so you should be good.


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