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I just started working for a company that purchased Acumatica about a year and a half ago. They are still struggling with the 1st module because of the constant error messages received by all users all day. I sat in on a call today with a Acumatica rep and was not impressed at all. My heart just sank as I now have the strong feeling this software should have never been sold to my company. We are in desperate need of guidance but cannot get it from Acumatica or our "partner company" as they purchased the software when they sold it to us. We have invested a LOT of money in this software but our company is slowly going under as a result of this software. Our work load has tripled and the mounds of paperwork Acumatica produces is unbelievable. Can someone offer advice?
Error messages such as?
Judy,
I'm sorry that you are in such a frustrating situation. Sounds like you might need a re-implementation. I hope that you are able to work through it with a new consultant, walking through the Acumatica configuration from scratch. ERP systems touch business processes and often process gets messy, unfortunately.
In my experience, whenever I've seen this kind of situation with Acumatica or any Midmarket ERP product it's always been a setup problem. How you configure any Midmarket ERP product depends on the workflows that you want to achieve.
That's not to say there aren't bugs in Acumatica. There are. But I hope that a consultant can help identify them, get them fixed, re-implement Acumatica, and help Acumatica work for you rather than the other way around.
Judy, I would echo both Tim's and Royce's statements. Challenges can come up for a variety of reasons. Acumatica currently supports over 3,000 different companies across the globe so it's safe to say that it works.
This is not an attempt to minimize the challenges you are experiencing nor pass the buck. Rather, I'm trying to give you hope.
We might be able to help in this forum. To do so though, we will need more information. Specifically, what version of Acumatica are you using? Do you have one or more customizations implemented? Which modules do you have enabled? Can you get screenshots of the error message you are receiving? If more than one error message, try to get screenshots of each and start a log of who got what error, when did it happen, what were they doing, what module did it occur in, etc.
Also, you indicated that you are having trouble with your first module. Is this the service orders/appointments module? Are you having trouble in any other module, especially GL, AP, AR? A problem in a core or distribution module can cause a cascading effect in other parts of any integrated system, Acuamatica included.
The bottom line here Judy; you are in the right place and you are not alone. Just help us help you.
Stay strong and let's take things one step at a time.