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We have an automated schedule set up to run when a new case is created and then inform the support team. However, they get 2 emails. The one I can turn on or off but the other not. It does not even have a screen linked to it. Screen ID is blank, Notification ID has the name and Description as well. But if I try to edit it, it wants to create a new Automation Notification. We just need to figure out how we can turn this off to avoid 2 emails going to the support team.
So you can't delete it and you also can't deactivate it?
@timrodman No I can not deactivate it When I click to untick the Active field and then save, I get the below error.
Error: Unhandled exception has occurred, your changes have been rolled back: Error: An error occurred during processing of the field Screen ID: Error: 'Screen ID' cannot be found in the system.
Could it be that this notification was done through a business event?
I doubt it since Business Events are stored on the Business Events (SM302050) screen and their Email Templates for sending email notifications are handled on the Email Templates (SM204003) screen.
That empty Screen ID in your first screenshot definitely looks suspicious.