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We have an automated schedule set up to run when a new case is created and then inform the support team. However, they get 2 emails. The one I can turn on or off but the other not. It does not even have a screen linked to it. Screen ID is blank, Notification ID has the name and Description as well. But if I try to edit it, it wants to create a new Automation Notification. We just need to figure out how we can turn this off to avoid 2 emails going to the support team.
So you can't delete it and you also can't deactivate it?
@timrodman No I can not deactivate it When I click to untick the Active field and then save, I get the below error.
Error: Unhandled exception has occurred, your changes have been rolled back: Error: An error occurred during processing of the field Screen ID: Error: 'Screen ID' cannot be found in the system.
Could it be that this notification was done through a business event?