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We have a customer that uses a Factoring company. They receive a payment from this Factor for many invoices of different customers. The entry is made as a payment receipt for the Factor, which is a customer in Acumatica. That customer now has an un-applied payment.
When it comes time to apply the payment to the customer invoices, we have to create a debit memo to the factor customer to wash out the payment. Then create a Credit Memo in each customer for the amount of the corresponding invoices to pay.
Is there a way in Acumatica to select the original payment to the Factor customer and apply to different customer invoices?
You can if you set up parent child relationships
Hello, tried that parent child relationship. Setup a child. When I bring up the Payment in the Payment and Applications for the parent, I can't access the invoices for the child. I do not have the Consolidate Balance/Statement or credit policy checked. Not sure if there is any other setting.
You need to have the Consolidate Balance checked.
Hello! I'm very new to Acumatica, but I found this thread because I have essentially the same problem - I have a parent customer who has subsidiary customers, and we received a lump-sum payment from the parent customer that I need to split across multiple subsidiary customers. In the Accounts Receivables Preferences I have the "Consolidate Statements for All Branches" checked, but when I go into the unapplied payment, it's not letting me pull up any invoices for the subsidiary customers. I checked the subsidiary customer accounts and they are linked to the parent customer, also all the customers are set to the same default branch. Any ideas?
Thanks in advance!
@kruj I'm able to do this in the SalesDemo Tenant.
There are 2 Parent Accounts and 1 Child Account:
The Parent Account doesn't even have the Consolidate Balance box checked on the BILLING tab of the Customers (AR303000) screen:
But I'm able to take a payment from the Parent Account on the Payments and Applications (AR302000) screen and apply it to Invoices from multiple Child Accounts:
Here are my settings on the Accounts Receivable Preferences (AR101000) screen:
@kruj Hope you found a solution by now, but for others that find this thread:
There is another option that must be selected, in addition to having the Consolidate Balance/Statement or credit policy checked on the child customer record.
Right above the grid on AR302000 where you go to recieve a payment, select 'Load Documents' button.
In the load options, select 'All Types' under Include Child Documents.
Hope this helps.
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