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0:00 Introduction
2:21 Bettie Heyns: Background and growing up in South Africa
8:41 Bridging the gap between computers and people, starting with people first
10:44 Checking with the staff to see if what’s on the door really lives down
14:11 Breaking down logistics: within the warehouse, trucks, and air/sea freight
15:28 Establishing trust and breaking down a process
20:02 Moving from an Analyst to a Supply Chain Manager
24:32 Getting involved with an SAP implementation
29:34 Living on a farm and putting the “remote” in “remote work”
30:21 Working for Dukatole and selecting an ERP from SAP, Microsoft, Acumatica, and others
38:37 Learning how to make bricks
41:40 Sitting in the most chaotic area of the office to position for process improvement
44:23 Dukatole sides of the business: Construction and Manufacturing
45:57 Going live during COVID Lockdown
51:06 Moving into an Acumatica Consulting role and focusing on cost savings
52:35 How to discover things that need improving
53:51 Using Tips and Tricks and WhatsApp to keep consulting work flowing
1:06:47 Wrapping up
Bettie Heyns
Location: Bloemfontein, Free State, South Africa