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Questions 'Sales & CRM User' are not able to view Kit Specifications

 
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Last Post by John Doe Updated 5 years ago
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b-co
Posts: 12
 b-co
Topic starter
April 21, 2020 6:41 pm
(@b-co)
Eminent Member
Joined: 6 years ago

Hello

We have a lot of Kits in our range, and often our sales guys need to check what components are in the kits, however when they click Inventory > Kit Specifications, it comes up with the below - they cannot seem to even enter a kit id to view it:

image

 

Any help would be appreciated.


5 Replies
ncantral
Posts: 24
 ncantral
April 22, 2020 4:52 pm
(@ncantral)
Eminent Member
Joined: 6 years ago

What permissions do those user roles have on the Kit Specifications screen? Might just need to grant modify the access rights for those particular roles.

https://help-2018r1.acumatica.com/(W(2))/Wiki/ShowWiki.aspx?pageid=e44dbbf5-7aec-45e5-9bcf-42babec9c203

image

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b-co
Posts: 12
 b-co
Topic starter
April 23, 2020 9:22 pm
(@b-co)
Eminent Member
Joined: 6 years ago

When I click that on the user's screen, it just loads the homepage.

 

In access rights by role:

image
image

We renamed Kit Specifications to Maintain Bill of Materials, but this is how it is set.

Users licence type:

image

 


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b-co
Posts: 12
 b-co
Topic starter
April 23, 2020 9:24 pm
(@b-co)
Eminent Member
Joined: 6 years ago

@ncantral Hope this sheds some light, and you will be able to help me.


Reply
ncantral
Posts: 24
 ncantral
April 25, 2020 8:11 pm
(@ncantral)
Eminent Member
Joined: 6 years ago

I'm still thinking there's some sort of permissions conflict on the screen level.  It might be worth going in and resetting the perms on the screen or module. I'm not sure what else would prevent access to a screen like that.


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John Doe Updated
Posts: 3193
 John Doe Updated
Admin
July 14, 2020 11:21 pm
(@timrodman)
Famed Member
Joined: 10 years ago

Definitely looks like a permissions issue, especially because the Save icon is not available on the top.


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