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Outlook add-in issu...
 
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Outlook add-in issues  

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daniel
Posts: 89
 daniel
August 26, 2020 10:49 pm
(@daniel)
51-100 Posts
Joined: 10 months ago

I can't get the Outlook add-n to work. Anyone else have issues with it?

 

When I open the add-in, it takes me to a login screen within the add-in. I log in.

On Outlook Web, it then goes blank and does nothing.

On Outlook Desktop Client, it opens a login page on Chrom (my default browser). After logging in, it shows a random page with in the top left hand corner the word "Person:", a selector box, and a sign out button. I assume that this actually the Outlook screen, but its showing in Chrome....

InkedOutlook LI

 

Topic Tags
Outlook
4 Replies
daniel
Posts: 89
 daniel
August 31, 2020 8:12 pm
(@daniel)
51-100 Posts
Joined: 10 months ago

We are using Myob Advanced, but I wouldn't have thought there would be any difference with this feature between Myob and Acuamtica.

Anyone else have any issues with the plugin? Or am I just doing something wrong here?

Be glad of your experience with the plugin if you've tried it @roycelithgo

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Royce Lithgo
Posts: 445
 Royce Lithgo
August 31, 2020 11:02 pm
(@roycelithgo)
Over 200 Posts
Joined: 10 months ago

Sorry @daniel but I've never used it. Have you tried reporting this to your MYOB Advanced Partner?

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Royce Lithgo
Posts: 445
 Royce Lithgo
August 31, 2020 11:52 pm
(@roycelithgo)
Over 200 Posts
Joined: 10 months ago

Perhaps this is the issue?

https://myobexo.custhelp.com/app/answers/detail/a_id/39326/kw/outlook%20addon

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daniel liked
daniel
Posts: 89
 daniel
September 1, 2020 12:09 am
(@daniel)
51-100 Posts
Joined: 10 months ago

Thanks for that - it must be the issue.

When I sign in from Outlook into the add-in, it comes up with a random Token message, which must be related to the 2FA issue.

 

Why it's not good that it won't work, it's great to have an answer why.

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Tim Rodman liked
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