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I am a new Acumatica user looking for suggestions/ideas on the best practices for sending customers drop-ship tracking numbers. The solution provided by our implementation team was to manually send customers emails with the tracking numbers and the shipped items since Acumatica did not generate a shipment for the drop-shipped items or even a field for the tracking number for a drop-ship receipt.
There has to be a better way- Has anyone found a way to have Acumatica send a shipment confirmation with tracking information to customers when a drop-shipment is received?
bump
We also have this issue, but have found no solution....
Here's a related post about displaying multiple records in a Notification Template which is important for multiple Tracking Numbers on a Shipment:
https://www.augforums.com/forums/everything-else/notification-template-detail-records
I haven't confirmed this, but I think Notifications Templates may have been completely replaced with Business Events in Acumatica 2020 R2.