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I've run into a situation where I would like to track two different contacts associated with a case. Each contact is of a different contact type. Is there a way to 1) duplicate the contact field in Cases and 2) set up each of these contact fields with a filter so that they only show a specific contact class that is a part of the appropriate business account? Thanks.
Hi Justin,
I'm pretty sure that you would need a customization for this.
Tim,
I'm not surprised that this needs a customization. I've gone in and looked at some of the code associated with the original Contact field and was curious as to 1) if I could just copy that code and put it with the new field and 2) what other settings I would need to change to make this function. Thanks.
Hey Justin,
The code part is a little beyond me. I'd recommend asking on StackOverflow (click here). There are a bunch of developers there who should be able to help you out.