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Hi
The scenario is the following:
1. We created a SO with a item line of 10 pieces and marked this for drop-shipment
2. Create the Dropship-PO with the 10 pieces and a price of 100
3. We create and release the PO receipt for the Dropship-PO and by mistake enter 15 pieces as the receipt quantity instead of 10
4. We then go to the SO and notice that in the Shipments-tab we have a shipped quantity of 15(from the PO receipt), but we actually want to invoice only the 10 pieces the customer ordered
If I prepare the invoice for the SO, then 15 pieces is set as quantity and I can't change it. If we do a PO return for the PO receipt, it will not be reflected on the SO. We've also tested with actually creating and releasing an invoice of 15 pieces and then do a CM order, but we want to avoid having to send the customer a invoice of 15 pieces and then a credit note of 5 pieces. We just want to correct the internal mistake we made in the PO receipt.
How can I correct this so that we only invoice 10 pieces, i.e. the actual shipped quantity to the customer should be 10 pieces and the customer should be invoiced only for 10 pieces. Maybe there is something I haven't noticed connected to this?
I can't think of a way around doing a credit memo in this situation unfortunately. You might just to a Credit Memo in the Accounts Receivable module though (not a CM) and do it for the full amount, then re-invoice in the Accounts Receivable module for the full 10 quantity. Then the mistake would be hidden from the customer.