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March 29, 2022 12:48 pm
What exactly constitutes a duplicate Contact record in Acumatica CRM?
I have a situation where there are two Contact Records with the same Contact ID, First Name, Last Name and E-mail address, but different associated Business Account and phone number.
One contact record has address details, the other has none.
To me, this looks like it should be creating a duplicate warning at least.
What would cause these two records to be seen as unique, not duplicates?
I thought the Contact ID and e-mail address would be sufficient to trigger duplicate processing.
1 Reply
May 13, 2022 10:21 pm
I think it depends on what you have setup on the Duplicate Validation (CR103000) screen:
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