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0:00 Introduction
2:21 Richard Duffy, an ERP dinosaur
6:24 Great Plains started as an Apple Reseller
7:26 Doug Burgum, Stampede, and the Power of Community
9:55 Joining SAP at the “turn of the century”
12:18 Richard Duffy started at Acumatica with Jon Roskill and left Acumatica when Tim Rodman joined
14:47 Richard’s Acumatica Community Legacy: Build a platform that works for users and it works for partners as well
19:44 The story behind the Free approach to Acumatica University
21:37 Pioneers with flaming arrows in their backs
21:59 The importance of understanding what is possible with an ERP system and the Power of Free
26:44 The Doug Burgum, Great Plains, and Microsoft influence on Acumatica
31:02 You can’t know where you’re gonna go unless you know where you came from
32:36 Free as in a “low barrier to entry” vs. Free as in “dogs chasing cars”
36:06 I have Acumatica, but I have no idea how to use this thing
39:31 ASUG (Americas’ SAP Users’ Group) – the world’s largest ERP User Group
42:12 The timelessness of Good Content
46:00 The business benefit of investing in free content, not every interaction has to be a transaction
52:06 Richard’s Company – Hosting SAP Business One
53:43 From Soup to Nuts – AWS vs. Managed Services
56:37 What is the Cloud in the Real World?
58:59 Every breath you take, every call you make, I’ll be charging you
1:00:29 The power of an uncontrolled demo environment
1:04:15 Transparent, Respectful, Agile, Consistent, Effective, and Economical (TRACE)
1:05:43 Richard Duffy, the Grandfather of Acumatica University
1:06:33 Wrapping up
Richard Duffy
Location: Sydney, Australia