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Tim Rodman
We have a customer that does business with big retailers. Part of that challenge is they will take deductions on their payment (usually without notice) that are for allowances, perceived shortages, co-op funds, etc. These deductions are not related to any invoice, the invoices are paid in full. We need to be able to accept a payment and show the invoice as fully paid, but take the deduction amount and put it somewhere else so that it can be researched and reviewed and determined if they owe that amount, or if the deduction is allowed. We don't want to stop the payment application process or hold up the deposit.
The payments and applications screens is not allowing us to take that misc amount and write it off with a reason code.
What are other people doing when dealing with these situations with large retailers?
Hi Kristin,
What we have in our commerce customer, usually we create customization to handle deduction from AR payment and settled with debit memo so we can track what kind of deduction of it.
Because Acumatica cannot accommodate that by default.
Hope my explanation helps.
Cheers.
Daru
Can you explain more about the customization? I'm not sure I follow what you're suggesting?
Any resolution to this? I'm looking for this same solution.