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Our sales orders are taking upwards of 3 minutes each to process the shipment and invoice. Is this what others experience also?
Thank you!
That sounds abnormally slow. Is the system fast everywhere else? How many lines a typical sales order has? Do you have any customizations to Acumatica? Finally, are you running Acumatica on premise or in the Acumatica cloud?
The system doesn't seem to drag along with other functions. We have about 15-20 lines per sales order, and do have some customizations. We are running in the cloud. Thanks for any insight!
OK, with 15-20 lines this is definitely not acceptable! I've seen this level of performance with orders containing more than >1000 lines.
Since you are hosted on the Acumatica cloud I am pretty sure it is not an infrastructure problem. There is a Request Profiler built into Acumatica that can help with troubleshooting, but this task will be best left to the Acumatica support team.
Do you have access to their support portal to open a ticket for assistance? Have you reached out to your partner for assistance as well?
@gabriel Thank you so much for the reply. Our partner says this is normal, but we know it can't be. I will reach out to the support portal. Thank you!
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