Questions Print Refund Check for Customer

You will need to extend the customer to a vendor and then you can cut them a quick check. 

I think that @nheuer is talking about the ACTIONS -> Extend To Vendor option on the Customers (AR303000) screen:

Regarding the process though, I don't know if there is an automatic way to do it.

As far as I know, choosing the Type of Customer Refund on the Payments and Applications (AR302000) screen will generate a journal entry like this:

Debit: Accounts Receivable
Credit: Cash

So the journal entry side is done.

You could use the Extend To Vendor functionality to add the Customer as a Vendor, then use the Quick Checks (AP304000) screen that @nheuer mentions to print a check. But it will generate a journal entry like this:

Debit: Expense
Credit: Cash

Where the Expense is coming from the Account field on the Document Details tab of the Quick Checks (AP304000) screen.

But, since the Customer Refund already took care of the journal entry, you'd have to manually put the Cash account in the Account field so there would be a net zero journal entry. It's kind of weird, but that's the only way I can think to do it.

Do you have a better idea @nheuer?

There is a customization on GITHUB put out there by I think Gabriel Michaud a while back that adds check printing functionality to the AR module for this purpose:   https://github.com/Acumatica/PrintCustomerRefundPkg .  It is for 5.3, though, so would likely need to be upgraded. 

It didn't fit our accounting control model, so what we ended up doing is extending the customer to a vendor, sending a Notification to AP when the Customer Refund document is released which prompts AP to create a bill.   We have a cash account set up and associated with a "Refund" payment method for ease of user selection in the Customer Refund document. The same account is defaulted as the EXPENSE account for vendors with a class of CUSTOMER, which alleviates the refund pending when the payment is processed in AP.

• Customer Refund - debits AR and credits refund account
• AP Bill- debits refund account and credits AP
• AP Check - debits AP and credits Cash

We are still looking for a better way, as from a reporting standpoint the data links are still somewhat manual, and unfortunately refunds are a part of our business process so there is some volume there.

If anyone has anything else to suggest, please do!

I am also not a fan of the inability to void Customer Refunds.   I think you can create a credit memo to apply to the refund document.  In the product suggestion forums the ability to reverse refunds is listed as "Planned", but there is no time frame reported.

Nice! I didn't realize there was a GitHub customization out there for this. I've never tried the customization, but knowing Gabriel's coding skills, I would be reasonably confident that it would still run on newer versions of Acumatica.

Here's the link to the refund idea if anyone wants to vote on it:

https://feedback.acumatica.com/ideas/ACU-I-228

We have been using the GitHub customization for over a year, and it works just fine.  The only part lacking was the ability to VOID a Customer Refund Check, which did pose a problem.  However, that functionality has also been introduced with 2018 R1.

Thanks for the feedback John. Much appreciated.

Hi Troy,

Are you using a Clearing Account on your Cash Account? I thought that's what causes things to accumulate in the Undeposited Payments report.

We are currently running into this same issue, where we need to issue a refund to a customer and print a check. I noticed this thread is 10 months old. Is the customization mentioned above still the best option?

Jeff,

You can find it here. I know a few Clients running it, it works and it has survived upgrades nicely. Please double check, as I seem to recall you might have to modify the check form as it does not use the AP form.

John  

Here is a nice video that CS3 put together on Customer Refunds in Acumatica:

Hi

for AR refund for customer, any update if this feature can cater payment method by EFT?

Thanks

Muhamad,

Are you using the GitHub customization?

I haven't used it myself personally, but it's open source so if it's missing anything you could hire a developer to enhance it further.