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We are having a strange thing happen. Our previously released payments that have been assigned a batch number and cleared are reopening when we close/open the financial period. Totally random payments. It could be one from a year or 2 ago. Has anyone else dealt with this?
By reopening to you mean that they are no longer applied to an AR Invoice?
If so, are both the AR Invoice and AR Payment now open on the Aging report? Or is only the AR Payment open?
My other thought when I see "reopening" is that maybe you're referring to a reconciled AR Payment on a bank rec that is now no longer reconciled?
Yes they are no longer applied to an invoice.
We don't think so, but that is something to check next time it happens. It is very strange
Also, thank you for all your help and knowledge in Acumatica.
Okay. I just spoke with AR and they said that the invoice is reopening.
Interesting. Sounds like it could be a buggy thing that you'll need a support case on.
Here are a few things to check that I can think of:
1. Are both the AR Payment and AR Invoice now appearing on the AR Aging? I wonder if the AR Payment is somehow getting Voided.
2. Do the Invoices have different currencies than the Company Base Currency?
3. For one of these "opening" invoices, what are the Last Modified By, Last Modified On, and (perhaps most enlightening) Last Modified Through values that you see when you click TOOLS -> Audit History...?
Please let me know if I should ask this question in a new thread, but what do you do with payments that have bounced? The only option I'm seeing is to void it, but I guess I'd like an option specific to a check not clearing.
Edited to add: I can't link a cash transaction to a customer, or at least I don't know how to, and I'd like to unapply the invoices and reapply them when they eventually are repaid.
Void is the only thing that I can think of at the moment. You could add a note to specify that it was a "bounce" and not a "void".
When you Void the Payment in AR, it should automatically open the Invoices again.