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We have a number of issues with the Outlook Add-in:
- We cannot pin the add-in side panel to stay open. Every time we go to a new email, the add-in closes.
- Every time we reopen the add-in, we have to log back into it. So we open the add-in, log in, go to another email, open the add-in again, and log in again.
- When we open a web link from the add-in, it always opens up in Windows Explorer rather than the default browser. If you are already logged into Myob Advanced on your default browser, it decides that there is to many users on the one login, and logs us out on the default browser.
We use Myob Advanced, so potentially some this issues don't occur to Acumatica users. Are these issues common? How can they be fixed?
Yikes, doesn't sound good. I used the Outlook Add-In a little back when I worked at Acumatica and didn't have any problems with it. But it's a newer thing so not surprising if it's buggy. I think you'll need an engineer for something like this. Have you reached out to MYOB Advanced support?
I did reach out to Myob a while back but didn't have that much success.
It would be great to know whether anyone currently using the Acumatica Outlook add-in has the same issues. This will help determine whether its an issue for everyone, or just Myob Advanced users...
Hi Tim,
Have you encountered issues installing the outlook add-in for a POP/SMTP account?
I haven't but, honestly, I don't have that much experience with it. In theory I would think it would communicate with Outlook and it wouldn't matter what mail protocol Outlook is using on the backend. Do you agree?