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Our VAR, a large, well established and very reputable Acumatica VAR, is telling me that Acumatica has all but shut off VARs from technical assistance. They indicated that as Acumatica has grown they have experienced diminishing support to VARs and essentially can not get direct questions on Acumatica functionality answered by Acumatica now. They are very frustrated since Acumatica previously was one of the best in their view.
Has anyone else experienced this situation?
Can you share any more information about how they are shutting off VARs from technical assistance? This has not been our experience at all, but maybe I am not understanding specifically the context in which this was presented to you through your VAR.
Thanks,
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