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Has anyone else come across / resolved this issue?
When we process invoices, the failed credit card transactions still get applied to the customers invoice. This results in a zero balance invoice but the customer has not paid successfully yet.
Joe
Our organization is experiencing the same issue (65-70% of our sales are done with a CC - so this process is very important to us on a day-to-day basis). We have narrowed down the issue to CC processes in Acumatica and the CC processor itself. There is a handoff that occurs where a set of placeholder payment transactions is created in Acumatica and the CC processor returns data to Update that transaction records of the payment -- this is an external process (by CC processor). Occasionally the transaction record has a Processing Status and/or Authorization that appears to be incomplete. This incomplete transaction will apply itself to sls order and then move to the prepared invoice.
Thus you end up with an invoice that is not successfully paid. We have approached Acumatica and our CC processor about this issue -- it has taken a while but, both have finally acknowledged that the CC process/workflow is klunky & incomplete. We can all now agree that some sort of cleanup within the workflow is necessary.
We do not have a resolution but at least we are no longer getting a response that Acumatica itself is working as designed. Maybe you can attack the problem from this angle
@hmarambio thanks for the info. I will take a look at that, in the meantime to remove these invalid payments from the invoices we are modifying the invoice report to check for the following:
ArAdjust.voided = Flase and
((ArAdjust.isccpayment = true and ArAdjust.iscccaptured = true)
or
ArAdjust.isccpayment = False)
