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June 15, 2023 3:53 pm
We use Authorize.net as a credit card processor.
We're trying to understand how to deal with customer credit card chargebacks in Acumatica. A customer mistakenly thought our charge to their card was fraud and initiated a chargeback. Eventually they gave us a different card to settle what they owed.
How can we reverse out the original transaction without issuing a refund or void? We think both of those would refund the customer (again) for those original charges.
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