Removing an errant, overused credit
We have a credit memo on a customer's account that was over-applied. While I didn't believe you could do that, we apparently found a way. The credit is for $234.48 but $242.82 was applied to a few invoices, leaving a -$8.34 balance on the credit memo. I've tried creating a debit memo and applying it, creating a credit memo and applying it and simply writing off the balance. None of those things are allowed or will work. The sticking point seems to be that it is a credit memo with a negative balance. I'd love to just have a way to make this $8.34 go away -- any ideas? Presently on 2019R1.
Hi @canawrot, you may run into the same issue with Acumatica complaining that the application is negative, but will it work if you use a Payment? Not too sure how to go about testing since the system is in a strange state.
Unfortunately, it wouldn't allow a payment against it, either. We ended up having an adjustment made on the credit balance in the background and then making a journal entry to balance it out. Thanks for your input!