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Greetings. We are fairly new to Acumatica (7 months) and are having issues with the Fixed Asset module. Among the many issues, the functionality of taking multiple purchase transactions and creating/converting into one or multiple fixed assets is not working correctly. We are an asset intense businesses and the integrated FA module was a key selling point of Acumatica for us so this has become an major issue that is holding up our annual audit. (also we are a new company so the transactions quantity is small)
Our VAR and Acumatica have spent close to two months trying to resolve the issues with little or no progress. We are reluctantly beginning to explore other solutions besides Acumatica. Before we give up on Acumatica I was wondering is other are having the same issue?
In addition to the FA module not working as advertised, we are getting very concerned about Acumatica's lack of knowledge of their own product. The Acumatica specialist has had us try "fixes" we have already attempted because she does not understand her own product, and then sheepishly conceded that the "fix" returns unacceptable results as we told her it would.
Any thoughts or advise are most welcome.
Dear Ed - we have customers who have more than 8000+ fixed assets SKUs working with no problem in the Fixed Asset Module of Acumatica, with real-time fixed asset registers and monthly close within 2 days. It is all about setting the correct preferences and understanding the software logic from the procurement/purchases and the capitalization side. Are you interested to jump on a call to review where you guys are with regard to the "config" then I can advise. Regards - Johan Botes - UdexxTech