AUGForums.com

An Acumatica User Group

  • Forums
  • Podcast
  • Blog
  • Rolodex
  • Login
  • Start Here
  • Consulting
  • Courses
  • Register

Correct Shipment fails for UPS Shipment in Acumatica

November 8, 2016 by Tim Rodman

When using Correct Shipment with UPS and Acumatica, you might get this message: The request failed with the error message.

If you’re ever using the Sales Demo sample company data in Acumatica, it comes with UPS pre-configured using sample account information.

When you click ACTIONS -> Confirm Shipment on the Shipments (SO302000) screen, it will go out to UPS and grab the Tracking Number, then attach the label as an image for each Package on the Shipment.

2016-10-25-17-06-22

So far so good.

However, if you then go to ACTIONS -> Correct Shipment on the Shipments (SO302000) screen, you might get this error:

The request failed with the error message:
<!DOCTYPE HTML PUBLIC "-//IETF//DTDHTML 2.0//EN"> <html><head> <title>302 Found</title> </head><body> <h1>Found</h1><p>The document has moved <a href="http://www.ups.com/content/not_there">here</a>.</p> </body></html>

Acumatica UPS Correct Shipment The request failed with the error message

The reason for this error message is that Acumatica is trying to talk to UPS to tell it that the shipment should be voided, but it’s having trouble communicated.

The solution is a silly one.

Just go to the Carriers (CS207700) screen and pull up UPS. Then, change the lowercase “v” in the screenshot below to an uppercase “V” in the VOID ENDPOINT / UPS Void Shipment Service Url field.

Acumatica UPS Correct Shipment The request failed with the error message

Acumatica UPS Correct Shipment The request failed with the error message

Once you save it, go back to the Shipments (SO302000) screen and try ACTIONS -> Correct Shipment again. This time, it should work correctly.

Acumatica UPS Correct Shipment The request failed with the error message

I’m sure that this will be fixed in future versions of the Sales Demo sample company data, but if you’re still using an older version, hopefully Google was smart enough to direct you to this post.

Filed Under: Acumatica Reporting Tagged With: Acumatica, Acumatica Blog, Acumatica Learning, Acumatica Training, Confirm Shipment, Correct Shipment, The request failed with the following error message, UPS Integration

By using this website, you agree to our Terms of Use (click here)

Online Members

Recent Blog Posts

  • Acumatica Comma-Separated List of Shipments for a Sales Order using a Generic Inquiry and SQL View January 26, 2021
  • EP 38: From Welder to Consultant, Nick Savage-Mady on his journey with Acumatica and MYOB Advanced (Podcast) January 21, 2021
  • Acumatica Reporting Tools Consulting January 19, 2021
  • EP 37: Jody Lorincz, IT Manager at MHR Brands, sharing his Acumatica Customer Story (Podcast) January 13, 2021
  • EP 36: What Motivates ERP Veteran Nicole Ronchetti To Participate in Acu-Connect (Podcast) January 8, 2021
Acumatica Learning Resources

Recent Forum Posts

  • RE: What is your role at your company?

    @dianne-a Sounds like you've had an interesting journey...

    By Tim Rodman, 3 hours ago

  • RE: What is your role at your company?

    My job title is Systems Analyst and I used to be a soft...

    By Dianne A, 3 hours ago

  • RE: Emailing Sales Orders / Quotes from Mobile App

    Hey Gustavo; did you ever get any where with this. I ha...

    By kevin.ruppert, 4 hours ago

  • RE: Importing Acumatica User Roles / User Security Permissions from Excel

    @ahmedbahar I am experiencing the same issue. I am on 2...

    By Adam-McGuinnes, 6 hours ago

  • RE: How to add multiple pages of contract terms to the Sales Order printed form

    I have the same issue and I use SubReport (in your case...

    By Idrus, 17 hours ago

  • RE: Is the Parameter Schema Field Mandatory?

    I think it's required. Without it, Acumatica doesn't kn...

    By Tim Rodman, 20 hours ago

  • RE: Can a customer Cross Reference for a parent account feed automatically to child accounts?

    @daniel I always like going simpler myself whenever pos...

    By Tim Rodman, 20 hours ago

  • RE: Carrier VDA Shipping Label (VDA 4994)

    Someone out there might have one, but I don't unfortuna...

    By Tim Rodman, 20 hours ago

  • RE: How to add multiple pages of contract terms to the Sales Order printed form

    I am attempting several different methods. The issue i...

    By Rick Taylor, 1 day ago

Recent Tweets

Terms of Use & Disclaimers :: Privacy Policy

Copyright © 2021 · AUG Forums, LLC. All rights reserved. This website is not owned, affiliated with, or endorsed by Acumatica, Inc.