Here is a Customer sample Acumatica Import Scenario with Installation Instructions.

Click here for a listing of other Sample Acumatica Import Scenarios
Screen: FINANCE -> Accounts Receivable -> Work Area -> MANAGE -> Customers (AR303000)
Fields Imported
- Customer ID
- Customer Name
- General Info -> FINANCIAL SETTINGS -> Customer Class
- General Info -> MAIN CONTACT -> Company Name
- General Info -> MAIN CONTACT -> Attention
- General Info -> MAIN CONTACT -> Email
- General Info -> MAIN CONTACT -> Web
- General Info -> MAIN CONTACT -> Phone 1
- General Info -> MAIN CONTACT -> Phone 2
- General Info -> MAIN CONTACT -> Fax
- General Info -> MAIN CONTACT -> Account Ref. #
- General Info -> MAIN ADDRESS -> Address Line 1
- General Info -> MAIN ADDRESS -> Address Line 2
- General Info -> MAIN ADDRESS -> City
- General Info -> MAIN ADDRESS -> Country
- General Info -> MAIN ADDRESS -> State
- General Info -> MAIN ADDRESS -> Postal Code
- Billing Settings -> PARENT INFO -> Parent Account
- GL Accounts -> AR Account
- GL Accounts -> AR Sub
- GL Accounts -> Sales Account
- GL Accounts -> Sales Sub
- GL Accounts -> Cash Discount Account
- GL Accounts -> Cash Discount Sub
Files
- Customers Data Provider.xlsx (contains one row of sample data from the SalesDemo company)
- 0 Customers Data Provider.xml
- 0 Customers Import Scenario.xml
Installation Instructions
- On the SYSTEM -> Integration -> MANAGE -> Data Providers (SM206015) screen,
import the 0 Customers Data Provider.xml file
using the Import from XML option on the paperclip icon pictured below
- The Schema tab should now look like this

- Upload the Customers Data Provider.xlsx file using the FILES, BROWSE and UPLOAD buttons in the upper right-hand corner of the screen

- On the SYSTEM -> Integration -> MANAGE -> Import Scenarios (SM206025) screen,
import the 0 Customers Import Scenario.xml file
using the Import from XML option on the paperclip icon pictured below
- Your screen should now look like the screenshot on the top of this post
- On the SYSTEM -> Integration -> PROCESS -> Import by Scenario (SM206036) screen,
select 0 Customers Import Scenario and click the PREPARE button
- Acumatica will bring the data from the Excel file into the grid on the Prepared Data tab. You know it’s finished when you get the green checkmark on the top of the screen.

- From this point forward, Acumatica will be using the data in the grid on the Prepared Data tab to do the import. It doesn’t go back and “talk” to Excel. So, you can change the data in the grid if you want and this will be the data that gets used for the import.
- Now we need to actually do the import. Before you do this, I recommend taking a Snapshot backup of Acumatica so you’ll have something to roll back to if you don’t like the results.
- Also, note that only the records that have Active checked and Processed unchecked will be imported. The other ones will be ignored by the import.
- To import, click the IMPORT button

- When it’s finished, you’ll get a green checkmark on the top of the screen if there were no errors and the Processed column will be checked for all records that imported successfully.

- If you get a red checkmark on the top of the screen, it means that you got an error on one of the records. Just look for the record that has a message in the Error column. You can hover over the message to see the full error message.

Note: If you have any issues with using this sample import scenario, please leave a comment below.
Hello Tim,
I am getting an error saying ‘3 items have not been processed successfully.’. Can’t see any error in row lvel in grid. What would be the cause?
-Rajesh
Hi Rajesh,
Can you post a screenshot to https://imgur.com and share it here? I’ll take a look.
Hi Tim I am trying to import data to Acumatica from Personify and received the following error message, Inserting “GL Tranactions” record raised at least one error. Error: “Debit Amt” cannot be empty. Can you advise me on this?
Hi Denise,
You have to put a 0 value there. Does your data source have the amounts in one column with positive and negative numbers or are they already split into Debit and Credit columns?
What is weird is the Import by Scenario screen showed both the below Customer name fields that I added,
– Customer Summary – Customer Name
– General Info -> Main Contact – Customer Name
until I clicked prepare, then the 2nd one disappears, I guess because they have the same field name.
Import by Scenario screen.
https://i.imgur.com/cWddf7T.png
Importing gives the below Error 14
https://i.imgur.com/fhRuhOy.png
Hi Matt,
What are you trying to accomplish with the “Customer ID -> Customer Name” line that you added? As far as I can tell, it’s not needed and is probably the cause of your error.
Also, I don’t think that the “Customer ID -> Email” line is going to import anything. What made you change from the “General Info -> Main Contact -> Email” line that I have in this post? Was it not working for you?
Hi Tim, I’m struggling with the below error.
Error #14: Inserting ‘Customer’ record raised at least one error. Please review the errors. Error: ‘Customer Name’ cannot be empty.
https://i.imgur.com/u1kgpHL.png
When running this import scenario in v6.1, I’m getting the following error: 1 items have not been processed successfully. View name: BAccount.
Any ideas?
Hmmm, did you get the Processed box checked next to all of your customers except 1 or did it just not import anything?
The processed box is only checked on the first record…Nothing is imported.
Can you take a screenshot of it, post it to https://imgur.com/, and post the link to the screenshot back here?