@timrodman Hope you're doing well. We are using Office 365.

@megan-friesen Thank you for the suggestion. I already had created the case class as internal and deselected the require customer option. Unfortunatel...

@timrodman thanks for the suggestion. Although not ideal, it forces every email from an internal person to select to the dummy company prior to loggin...

Tim, thanks for the tip. We tried it on our installation and it still does not put the email in the sent items folder. We'll keep investigating but ...

@timrodman Tim, We've worked closely with our VAR and we figured this out! It works great as all output generated from our system always has use infor...

@dianne That worked! Hopefully we can tie the user records to this ID to extract email addresses as well. Thanks again! you rock!