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We currently use Avalara to calculate our taxes, but we are having an issue since we have multiple branches that can sell from different warehouses.
The issue that we cannot figure out is when we have a sale from IL, and we have our WI branch cut it to be picked up in IL, but still charging Wisconsin sales tax, when we should be charging IL. Our consultants suggested creating a different location for each customer and making a ship-via that is not common carrier so it won't be a "will call" shipment.
This seems really redundant and I feel there should be an easier solution.
Can you explain "cut it" and <picked up, but it's not a will call>. How is the product shipped from WI to IL, to the customer or your facility? Are you using replenishment currently?
We are not using replenishment as our inventory is completely custom.
Basically we "manufacture" the products in our WI location and send it to our IL location for our customer to pick up from there. We send it on our own fleet since we run back and forth every day.
It would be great if you could just mark the SO will call with the preferred warehouse being IL, and have the ship-to change to the address of the preferred warehouse. We ended up adding will-call customer locations for each warehouse for tax purposes.