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June 10, 2022 2:35 am
Hi, Everyone.
How do you usually handle invoiced Sales Orders that were cancelled? I believe the RC may be used for those items that were backloaded. Maybe you have diff handling with those cancelled orders that were not out for delivery attempt. Both AR and inventory movement must be cancelled too.
Thank you in advance!
Joey
1 Reply
June 14, 2022 7:03 pm
Hi Joey,
For us, if a Sales Order went all the way to Invoice, we raise an RC. As far as I am aware that is the most simple and easy solution. If it is still in shipping we would delete the shipment and Cancel the SO.
However if it is a pricing issue etc we would correct the invoice.
Steve