Acumatica user for last 3 years.

1. How or where can I download the Acumatica Smart Shipment integration file?

2. We have stopped using the built in UPS/Fedex integration. The key issue is that when use a non pre-defined box, Acumatica will not transmit the dims to UPS, leading to under charge and re-bill later.

Appreciate if any of you can point me to a better solution .. Worldship?

Thanks

My client went live with Acumatica 2019R2 in March 2020 and needed UPS integration so we opted for Shipstation based on recommendations and review of other applications. Though we've had some minor issues. it works well with the shipment portion but now we have problems with return labels. Apparently with WorldShip you can do "Call Tags" that are given to the UPS driver that does their normal shipment pickups and they will then schedule to pickup the package from the customer. All costs are charged back to us as the primary shipper. With Shipstation, you can print Return labels that are emailed directly to the client. If the customer then takes the package to a UPS shipping drop-off location or has daily UPS pickup nothing additional is charged. However, if the customer calls for a UPS pickup of that package because they are residential or do not have daily pickup services with UPS, UPS wants to charge the customer a $7-$10 fee for the pickup. This would be fine if the customer was returning something they didn't like but it's more often a case where our company shipped the wrong package and are now simply requesting a return of the package and agrees to eat the shipping costs since it is our mistake.

Up until March of this year, they have always used WorldShip as their shipping application. We were convinced not to use this as there were still issues but now it seems it may be our better option. I need to know if anyone is still using it? Has it been updated since last year? Is it still really slow? Also, I can't find anywhere to even setup a test environment for this to see if it works. We are using the Distribution edition with the eCommerce add-on. Do I need to purchase something else to be able to use the WorldShip/FedEx integration or is it simply available in my edition and needs to be enabled?

Any help would be appreciated.

I started a "New Idea" on the Acumatica feedback forums for the rationale on why it would be useful to be able to link Sales Order and Customer Purchase Order to the UPS WorldShip Reference 2 and 3 fields.

• https://feedback.acumatica.com/ideas/ACU-I-2537 

Thanks for all the detail Matt. Great stuff. I just voted on your feedback idea.

We have used the built-in carrier setup integrations with UPS/Fed-Ex/Stamps.com (USPS) for our shipping labels and had a similar frustration at the lack of mapping data fields like the order number, customer PO, etc to the reference fields on the labels with the carriers. There are reference number fields on the packages tab but it is not set up to easily pull in any data without manual entry. Through a decent amount of trial and error we finally figured out a customization to default the customer PO into one of these fields but I'm surprised Acumatica does not have this built into the carrier settings to easily map data across without a customization.

• https://feedback.acumatica.com/ideas/ACU-I-2537 

Thanks Shawn--I will definitely post it onto the feedback section you linked. 

"Apocalyptic" speed issues was a bit of hyperbole, but our shipping guy just showed me that he could type the information in quicker as a demonstration of his frustration, so I went with the dysphemism. 

I'll put together an introductory post when I get a chance. This go-live has been 3 years in the making from discovery until now for us. We're a relatively small company, but there's 4 sister companies all on different ERP systems that we're trying to unify. My location is the first go-live, and we want to iron out as many of the issues as possible before going live at the others.