Generic Inquiry Screenid changes to ScreenId=00000000 - Acumatica Generic Inquiries & Pivot Tables

RE: Generic Inquiry Screenid changes to ScreenId=00000000

matthewjames — Wed, 08 Oct 2025 10:13:48 +0000

if anyone gets this error again (resetting screen ID to all the 0000000) - it's a permissions issue

RE: Generic Inquiry Screenid changes to ScreenId=00000000

Tim Rodman — Sat, 30 Mar 2019 15:42:38 +0000

Good idea Royce.

Hazen, you could create a GI that looks at the SiteMap table to see, when it happens again, if the Screen ID is used in multiple places.

You get a Warning if you create a Site Map entry that uses the same Screen ID multiple times, but not an Error.

I'm not sure why it's not an Error to prevent it from happening. I created a suggestion to make it an Error instead of a Warning:

https://feedback.acumatica.com/ideas/ACU-I-2092

RE: Generic Inquiry Screenid changes to ScreenId=00000000

Royce Lithgo — Wed, 20 Mar 2019 21:33:43 +0000

Is it possible it is somewhere else on the Sitemap? I have never experienced this problem before.

Perhaps read through the XML of the GI and look for anything unusual.

RE: Generic Inquiry Screenid changes to ScreenId=00000000

Hazen Metro — Wed, 20 Mar 2019 14:03:03 +0000

After trying 3-4 times, deleting off the sitemap and reentering I had given up. I went back to the Generic Inquiry this morning and voila - the screenid had returned to the URL!
So strange. If it happens again, I will definitely report this to Acumatica.

Thanks for the input, everyone! Much appreciated!

RE: Generic Inquiry Screenid changes to ScreenId=00000000

Tim Rodman — Thu, 14 Mar 2019 04:39:10 +0000

Me neither. Seems like a bug that needs to get reported to Acumatica.

RE: Generic Inquiry Screenid changes to ScreenId=00000000

Royce Lithgo — Tue, 12 Mar 2019 03:37:09 +0000

Only issue i have is exporting and importing via XML file GIs from one tenant to another. The site map in the imported tenant usually gets messed up and i have to fix it manually. But never seen your particular issue.

RE: Generic Inquiry Screenid changes to ScreenId=00000000

Hazen Metro — Mon, 11 Mar 2019 14:07:15 +0000

Wow. Okay, so back to the original issue on this thread, the screenID changing to zeroes. I had this happen to another GI. This one, luckily is not connected to any OData, but for a GI for our users. I went to fix the issue just as above - and the behavior was the same right until the end. I deleted from sitemap, went back to GI, and it had erased the sitemap info as it did before, so I then re-entered, and saved. Went to view the GI and it was still screenid=00000000. Luckily on this one, the particular user has access rights to Generic Inquiries, so I'm having them go through that screen to get to it, but I'm worried now that if this does happen to any linked GI's or GI's that we use for lower level users, I will have to go back to my recreate scenario. Anyone seen it do this before?

RE: Generic Inquiry Screenid changes to ScreenId=00000000

Tim Rodman — Sat, 09 Mar 2019 02:31:45 +0000

I wish the format was always /odata/companyname regardless of whether you have one Tenant or multiple Tenants. It would make this a lot simpler.

RE: Generic Inquiry Screenid changes to ScreenId=00000000

Hazen Metro — Thu, 28 Feb 2019 16:58:59 +0000

Yep! And we did have two companies. Our partner had to do an update to one of our instances and ran into an issue with it, so made a call to change to one company. I just had not been informed! Thanks, Shawn!

RE: Generic Inquiry Screenid changes to ScreenId=00000000

Shawn P Slavin — Thu, 28 Feb 2019 16:33:54 +0000

As a reminder, you should only include a company name in the URL if there is more than one company (tenant post-2017 R2) defined in the referenced Acumatica instance. I run into this all the time.