Automation Notifications - only sending on CLOSE not HOLD status
Acumatica 2019 R2
We have an AUTO NOTIFICATION configured on CHANGE ORDERS (PM308000). The trigger is if the STATUS=HOLD or HOLD BOX=CHECKED. We are not receiving the notification when the change order is created and set to "on hold." We are only receiving the notice when the change order is closed. Why would this be? Any recommendations on how to fix (beyond attempting this in the tedious business events area)?
When I have tried to debug Auto Notifications in the past, I would remove the conditions and just put the field I want to monitor on the fields tab. I would then configure the email with any relevant fields to create the conditions. This way I could see what Acumatica thought were the values.
It's interesting that you prefer Auto Notifications. I am just the opposite. I love the business events. You are very much limited to what Acumatica wants to give you access to for Auto Notifications. You can completely customize the data for an inquiry screen and then setup a filter to trigger your notifications.